• Manage, plan, and execute a caseload of wishes.
• Plan a wide range of wishes while working closely with wish families, volunteers, and vendors.
• Coordinate all specific aspects involved with the wish, including but not limited to transportation, accommodations, services, assisting chapters, medical equipment, liability forms, and itineraries.
• Develop a positive rapport with the wish child and family by serving as a liaison between chapter staff and the wish family, ensuring the family is updated on the status of the wish throughout their wish journey. 
• Act as a reliable, communicative, and productive member of the “wish team” by working closely with a volunteer partner and Make-A-Wish staff to create the best possible wish experience for each child.
• Conduct research for unique wish types.
• Solicit in-kind donations, ensuring Make-A-Wish® resources are used wisely.
• Establishes a wish budget within the guidelines set forth by the Chapter’s budget, receive approval on all budgets by the Senior Director of Wish Granting with additional review where needed by the Vice President of Mission Delivery. 
• Monitors progress of each wish and ensures wish proceeds in a timely manner.
• Provides proper reporting and back up, i.e., credit card authorizations, purchase orders, gift in-kind forms.
• Administers and files all procedures required for completion of a wish.
• Effectively performs crisis communication and reflective listening techniques with wish families.
• Keep written record of all communications for each wish (telephone calls, emails, follow-up, medical equipment needed, etc.)
• Manages wish database and equivalent paper files on each child to ensure compliance with National Standards and Chapter guidelines.
• Follow up with medical authorization forms as needed.
• Handle routine phone calls and emails for Wish Granting information.
• Provides 24-hour on-call coverage on active wishes as needed (one week per month).
• Other duties as assigned.

          General:

• Represent Make-A-Wish® New Jersey at annual events; works as a liaison and support figure for wish families who are in attendance.
• Attends Volunteer Continuing Education Training sessions to support volunteer department.
• Provides staff support for wish family visits on predetermined evenings and weekends at the Samuel and Josephine Plumeri Wishing Place.
• Maintain sensitivity and confidentiality to families being served by the Foundation.
• Adhere to all Make-A-Wish® America performance standards and Make-A-Wish® New Jersey policies and procedures.