Organization: Make-A-Wish Mid-Atlantic
Position: Wish Manager
Employment Status: Exempt
Location: Hybrid / Bethesda Office (2 days - Tuesday / Wednesday from Memorial Day to Labor Day; Tuesday / Thursday from Labor Day to Memorial Day)
Reports to: Senior Director of Wish Granting
Since 1980, Make-A-Wish has been creating life-changing wishes for children with critical illnesses around the world. Wishes have proven physical and emotional benefits that can give children with critical illnesses a higher chance of survival. When a wish is granted, a child replaces fear with confidence, sadness with joy and anxiety with hope. Every eligible child needs a wish to count on! The Mid-Atlantic Chapter serves children in Maryland, the District of Columbia, and northern Virginia. We are fueled and guided by our values - values that are represented in the inspired people we work with and the transformational work we do every day. To learn more about us, please visit: https://midatlantic.wish.org.
About the Role
Responsible for fulfilling the chapter’s mission: to create life-changing wishes for children with critical illnesses. Responsible for facilitating the wish experience for each child and family, while serving as the main point of contact for the chapter for Wish Assists including International Travel.
Wish Manager
- Mange the wish experience through open communication with wish-granting volunteers and wish families.
- Manage the timely flow of all wish files in caseload (between 80-110 wishes) to exceed benchmarks established by Make-A-Wish America ("National Office").
- Manage Wish Assist Program and execute wish assists as submitted by other chapters (between 20-40 annually).
- Create a budget and plan to exceed each wish child's expectations while working to offset cash costs associated with the wish using guidelines established by the chapter.
- Provide all financial documentation for each wish granted and within established benchmarks for wish file close.
- Document all activity with wish families, volunteers, medical teams and vendors for each wish in chapter database while updating wish status as needed.
- Work as a team with interns, volunteers, chapter staff and donors to meet fundraising goals, including developing relationships with vendors who may provide services or products to the chapter.
- Create wish itineraries unique to each wish assist.
- Provide in-person wish support as needed for local and celebrity experiences.
- Provide after-hours support as needed for direct wish caseload.
- Maintain sensitivity to and confidentiality of families being served by the chapter.
- Identify and communicate to chapter leadership all potential opportunities and/or relationships that will increase the chapter's ability to raise funds and grant wishes.
- Identify challenges and recommend solutions to senior leadership.
- Attend chapter events as needed in support of the chapter's mission i.e. Wish-Granting Volunteer Training.
- Adhere to all National Office performance standards and chapter internal controls, policies and procedures.
Education: Bachelor's degree or equivalent experience
Experience: Three (3) - five (5) years of general office experience in a fast-paced environment.
Computer/System Skills: Microsoft Office and database management, preferably Salesforce or Raiser's Edge database management software.
Certificates, Licenses, Registrations: None
Other Skills: Fluency in spoken and written Spanish a plus.
Other Requirements:
- Skill in multi-tasking and managing multiple deadlines, while maintaining a high level of or organization.
- Ability to work well with others in a team-oriented environment.
- Ability to present a professional and courteous impression of the chapter.
- Ability to interact with and manage a group of volunteers.
- Ability to work with minimal supervision, ability to manage multiple priorities and to work in a deadline-driven environment.
- Ability to demonstrate a high level of professional demeanor and work successfully with a wide variety of constituents including donors, board members, volunteers and consultants.
- Ability to demonstrate a high level of integrity, trustworthiness, flexibility, compassion and humor necessary to address the practicalities of a growing nonprofit, along with the creativity and persistence required to elicit new thinking and change.
Physical Requirements
- While performing the duties of the job, employees must be able to remain in a stationary position 50%of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. In addition, the employee is regularly required to communicate accurate information and ideas so others will understand both in person and by telephone. Specific vision abilities required by this job include the ability to observe details at close range, distance vision and the ability to adjust focus. This position requires constant operation of a computer and other office machinery, such as a calculator, copy machine, and computer primer. On occasion, the employee may need to lift up to 25 pounds.
Working Conditions and Environmental Factors
- Employees work under typical office conditions, and the noise level is usually quiet. In certain assignments, an employee may occasionally travel overnight and/or at Make-A-Wish sponsored events.
What We Offer
- Competitive salary
- Comprehensive benefits package including healthcare, dental, vision insurance; life/disability insurance; 403b company match; paid vacation and holidays.
- Hybrid work environment
To apply submit your cover letter and resume to: slucas@midatlantic.wish.org.
We are an Equal Opportunity Employer. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.