The Wish Coordinator is responsible for fulfilling the chapter’s mission: to create life-changing wishes for children with critical illnesses. The wish coordinator facilitates the wish experience for each child and family, while serving as the main point of contact for the chapter.
-
Manage the wish experience through open communication with wish-granting volunteers and wish families.
-
Manage the timely flow of all wish files in caseload to exceed benchmarks established by Make-A-Wish® America (“National Office”).
-
Work collaboratively with the Development Department to raise resources for each individual wish by obtaining in-kind donations specific to the wish.
-
Manage communication with all Spanish Speaking families throughout the entire wish process.
-
Support chapter with translations from English to Spanish, and any other needs that require the use of Spanish language.
-
Submit all required accounting reports for review and approval to the Director of Wish Granting.
-
Create a budget and plan to exceed each wish child’s expectations while working to offset cash costs associated with the wish using guidelines established by the chapter.
-
Work as a team with interns, volunteers, chapter staff and donors to meet fundraising goals, including developing relationships with vendors who may provide services or products to the chapter.
-
Oversee the financial reconciliation and closing of all completed wishes within caseload.
-
Create wish itineraries unique to each wish.
-
Keep database wish files current for each wish child assigned.
-
Maintain sensitivity to and confidentiality of families being served by the chapter.
-
Participate in the rotating on-call schedule and follow up procedure.
-
Identify and communicate to chapter leadership all potential opportunities and/or relationships that will increase the chapter’s ability to raise funds and grant wishes.
-
Identify challenges and recommend solutions to senior leadership.
-
Attend chapter events as needed in support of the chapter’s mission i.e. Wish-Granting Volunteer Training.
-
Adhere to all National Office performance standards and chapter internal controls, policies and procedures.
-
Skill in multi-tasking and managing multiple deadlines, while maintaining a high level of organization
-
Ability to work well with others in a team-oriented environment.
-
Ability to present a professional and courteous impression of the chapter.
-
Ability to interact with and manage a group of volunteers.
-
Ability to work with minimal supervision in a deadline-driven environment.
-
Ability to demonstrate a high level of professional demeanor and work successfully with a wide variety of constituents including donors, board members, volunteers, and consultants.
-
Ability to demonstrate a high level of integrity, trustworthiness, flexibility, compassion, and humor necessary to address the practicalities of a growing nonprofit, along with the creativity and persistence required to elicit new thinking and change.
-
Education: Bachelor’s Degree or equivalent experience
-
Experience: Two (2) years of general office experience in a fast-paced environment.
-
Computer/System Skills: Microsoft Office and database management, preferably Raiser’s Edge database management software.
-
Certificates, Licenses, Registrations: None
-
Other Skills: Fluency in spoken and written Spanish required.
-
Competitive salary
-
Comprehensive benefits package including healthcare, dental, vision insurance; life/disability insurance; 403b company match; paid vacation and holidays
To apply submit your cover letter and resume to: slucas@midatlantic.wish.org.
We are an Equal Opportunity Employer. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.