Primary responsibility will be coordinating all aspects of the Wish-Granting Volunteer program.
Since 1980, Make-A-Wish has been creating life-changing wishes for children with critical illnesses around the world. Wishes are proven physical and emotional benefits that can give children with critical illnesses a higher chance of survival. When a wish is granted, a child replaces fear with confidence, sadness with joy and anxiety with hope. Every eligible child needs a wish to count on! The Mid-Atlantic Chapter serves children in Maryland, the District of Columbia, and northern Virginia. We are fueled and guided by our values- values that are represented in the inspired people we work with and the transformational work we do every day. To learn more about us, please visit: https://midatlantic.wish.org.
Organization: Make-A-Wish Mid-Atlantic
Position: Volunteer Coordinator
Employment Status: Non-Exempt
Location: Hybrid/Bethesda Office (2 days - Tuesday/Wednesday from Memorial Day to Labor Day; Tuesday/Thursday from Labor Day to Memorial Day)
Reports to: Senior Director of Wish Granting
As the Volunteer Coordinator:
- With support of the Senior Director of Wish Granting, manage the Volunteer program, which includes volunteer training, oversight, communication, recruitment, engagement, compliance and retention.
- Assist the Mission Delivery Department by overseeing the assignment of all Wish-Granting volunteers to wish children.
- Ensure the timely execution of wish assignments and the flow of information between volunteers, wish families and staff.
- Develop communication strategies to update wish-granting volunteers on forms, policies and procedures.
- Collaborate with Mission Delivery staff to implement a system within the chapter's database to assess volunteer performance and compliance.
- With assistance from the Mission Delivery Department, assist in the development and delivery of all in-person and e-course volunteer trainings.
- Maintain volunteer records to ensure integrity of volunteer data, both electronically and in print where necessary. Ensure accuracy, confidentially and security of all required reports and documentation for volunteers, as directed by chapter and national procedures.
- Partner with Mission Delivery staff to maintain integrity of wish children's records in chapter database.
- Identify and resolve issues affecting wish-granting volunteers.
- Develop content for volunteer social media and weekly email updates.
- Support the Family Verification process ensuring all wish families are aware of and ready for their wish process.
- Network and build relationships with national chapter support staff and other Make-A-Wish chapters to recommend updates in policies and procedures.
- Support the messaging of the chapter's work to the organization's 300+ volunteers.
- Work across teams to identify potential volunteer opportunities to support the entire chapter.
- Work collaboratively with communication staff to keep the volunteer portion of the chapter's website current.
- Support department leadership needs associated with financial management and budgetary compliance.
- Maintain the confidentiality of sensitive information.
- Responsible for adhering to national's governing policies, performance standards and guidelines.
- Education: Bachelor's degree or equivalent experience.
- Experience: Two (2) years of experience working with volunteers and volunteer management
- Computer/System Skills: Microsoft Office. Canva and Salesforce database management software highly preferred.
- Certificates, Licenses, Registrations: None.
- Other Requirements: Flair for cultivating and stewarding professional relationships with current and potential volunteers. High emotional intelligence and good professional boundaries. Passion for the mission of the organization. Fluency in Spanish highly preferred.
- Skill in teamwork skills with the ability to engage and collaborate across teams with staff and volunteers.
- Ability to make decisions in a changing environment and anticipate future needs.
- Ability to demonstrate passion for mission of Make-A-Wish Mid-Atlantic.
- Ability to demonstrate a high level of professional demeanor and work successfully with a wide variety of constituents including volunteers, donors, board. members and national office staff.
- Ability to demonstrate a high level of integrity, trustworthiness, flexibility, compassion and humor necessary to address the practicalities of a growing nonprofit, along with the creativity and persistence required to elicit new thinking and change.
- Competitive salary
- Comprehensive benefits package including healthcare, dental, vision insurance; life/disability insurance; 403b company match; paid vacation and holidays
- Hybrid work environment
- To apply submit your cover letter and resume to Susan Lucas.
We are an Equal Opportunity Employer. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.