Donor Services Coordinator

Location
Make-A-Wish Mid-Atlantic 655 Rock Spring Drive Suite 280, Bethesda, MD, 20817
Summary
Since 1980, Make-A-Wish has been creating life-changing wishes for children with critical illnesses around the world.  Wishes have proven physical and emotional benefits that can give children with critical illnesses a higher chance of survival.  When a wish is granted, a child replaces fear with confidence, sadness with joy and anxiety with hope.  Every eligible child needs a wish to count on!  The Mid-Atlantic Chapter serves children in Maryland, the District of Columbia, and Northern Virginia.  We are fueled and guided by our values – values that are represented in the inspired people we work with and the transformational work we do every day.
Responsibilities

Responsible for the coding and entering of gifts into constituent database. Processes donor acknowledgements, as necessary, and helps to maintain accuracy and consistency of the Foundation’s gift and constituent data.  Acts as a backup to the Director. 

As the Donor Services Coordinator you will:

  • Creates all gift batches in Salesforce including pledges, pledge payments, cash gifts, gifts-in-kind, matching gifts, soft credits and tributes to include linking gifts to proposals

  • Works with Finance and Revenue Team to ensure completeness and accuracy of gift data

  • Manages the process of generating receipts for event gifts through Salesforce. 

  • Manages the process of generating acknowledgement letters, as necessary, and receipts as well as producing and sending tribute cards.

  • Performs donor relations actions such as personal calls to thank the donors or to clarify giving information.

  • Enters offline gifts and sponsorships into Luminate.   

  • Runs reports in Luminate and other 3rd party systems.

  • Works alongside Director Data & Info Services to create reports in Salesforce

  • Creates wish gift-in-kind batches

  • Creates appeals, event records, price books, etc. in Salesforce. 

  • Performs data cleansing projects

  • Provides data needs for grant applications. 

  • Assists Revenue Team, as needed, to ensure accuracy and efficiency in event data.

  • Manages donor data across all platforms to include data hygiene, coding, and reporting.

  • Performs other duties as required or assigned

  • Adhere to all National Office performance standards and chapter internal controls, policies and procedures.

 

Requirements

  • Must believe in the mission and vision of the Make-A-Wish Foundation

  • Strong skills in data entry

  • Skill in verbal and written communication.

  • Skill in analysis with the ability to identify and solve problems in a timely manner.

  • Skill in organizing, planning and prioritizing work to manage multiple priorities.

  • Ability to work well with others in a team-oriented environment.

  • Ability to work with minimal supervision, manage multiple priorities and work in a deadline driven environment.

  • Ability to demonstrate a high level of professional demeanor and work successfully with a wide variety of constituents including donors, board members, volunteers and consultants.

  • Ability to demonstrate a high level of integrity, trustworthiness, flexibility, compassion and humor necessary to address the practicalities of a growing nonprofit, along with the creativity and persistence required to elicit new thinking and change. 

Education & Experience

Education: High School Diploma or work experience

Experience: Two (2) years of general office and administrative experience, preferably in a nonprofit environment.

Computer/System Skills: Microsoft Office Suite, Salesforce, and Luminate fundraising software preferred

Certificates, Licenses, Registrations: None

Chapter Benefits

Competitive compensation with annual incentive potential

Comprehensive benefits package including healthcare, dental, vision insurance; life/disability insurance; 403b retirement plan; paid vacation days (15) and holidays (13) as well as personal days and sick days

Hybrid work environment (in office two days – Tuesday and Thursday)

How to Apply

To apply, please submit your resume and cover letter to slucas@midatlantic.wish.org.