Program Associate
Make-A-Wish Greater Bay Area is a wish granting organization. Together, we create life-changing wishes for children with critical illnesses. Our chapter serves children from Monterey County to the Oregon border west of Interstate 5. Each wish is unique and is the dream of a child who is critically ill; the resulting smiles speak volumes to the healing effects of a wish come true. Our vision is to grant the wish of every eligible child which will require increasing referrals, growth of volunteer base, expanded donations of in-kind and cash gifts and broadened communication across our entire territory.
Make-A-Wish Greater Bay Area is seeking a compassionate, detail-oriented, critical-thinking team player to plan and execute wishes. This non-exempt position reports to the Senior Program Manager. This position is required to work in the Make-A-Wish office at least 2 days a week (Tuesday and Wednesday) as part of the hybrid work model. Make-A-Wish Greater Bay Area is committed to continued Diversity, Equity and Inclusion work which includes, but is not limited to, paid staff time to participate in workshops and learnings.
- Hourly hiring rate: $28.85 - $30.35 based on skills and experience
- Full-time Non-Exempt, 40 hours per week/8 hour per day position (Hybrid Model with Two Days In Office Required Tues/Wed); overtime eligible
- Manage an average caseload of 50-100 wishes simultaneously, with a goal of granting 60-90 wishes per year
- Clarify and finalize wish ideas with wish children and families
- Maintain active communication over phone and email with wish families, documenting all touchpoints
- Coordinate all aspects of wish experiences, from inception to completion and closeout.
- Manage wish costs through detailed budgeting, tracking, solicitation and stewardship of in-kind donations and maintain detailed administrative and financial records of wishes
- Adhere to all policies and compliance protocols in planning and maintaining wish records
- Request medical clearance forms and follow up directly with medical teams to ensure wish is still deemed appropriate
- Act as a liaison between families, volunteers, assisting chapters, medical team, vendors and donors
- Collaborate with other departments to maximize wish experiences and ensure visibility of the mission
- Advocate for the mission to ensure each wish child is the center of their wish journey.
- Coordinate office volunteer projects and supervising as appropriate
- Share On-Call duty with the other members of the Program staff (includes some weekends, evenings and holidays)
- Other duties as assigned
Accommodations will be made to enable individuals with disabilities to perform essential functions. Some evening and weekend commitments required
- 3+ years related work experience
- Associates or Bachelor’s Degree preferred but not required
- Bilingual (Spanish/English) with near native fluency preferred
- Extremely well-organized, able to multi-task efficiently, meet deadlines under pressure and maintain composure in handling difficult situations
- Extreme attention to detail with a high degree of accuracy
- Excellent communication skills and prompt follow through, both written and verbal, and a positive attitude for working in a cooperative environment
- Ability to navigate complex family dynamics, circumstances, and emotions with empathy and professionalism
- Warm, yet professional, demeanor while working with children, families, social workers, medical professionals, staff and volunteers
- Understanding of and ability to demonstrate cultural and socio-economic humility
- Willingness to be flexible in terms of assigned responsibilities
- Ability to maintain complete confidentiality
- PC literate –Microsoft Office Suite (Word, Excel, Publisher), database, etc.
- Experience with Salesforce a plus
- Employer Paid Medical Plans (for an employee only coverage). The MAW sponsored Medical Plans include select Kaiser and UHC options. There are additional medical plan offerings available, with related employee costs. Coverage will begin the first day of employment.
- Employer Paid Dental & Vision. Coverage will begin the first day of employment.
- Employer Paid Term Life Insurance and AD&D
- Additional Optional Employee Paid Voluntary Life & AD&D and Voluntary Critical Illness Insurance
- Optional Employee Paid Commuter Benefits and Health Care Flex Spending Account
- Employer Sponsored Retirement Plan with up to a 4% Employer Match - Participation can begin the first of the month, following date of hire.
- Currently Recognized 12 Paid Holidays
- Competitive Paid Time Off Bi-Weekly Accrual
Please email [email protected] with your cover letter and resume. No phone calls, please.
An Equal Opportunity Employer
Diversity makes us stronger. Make-A-Wish Greater Bay Area is committed to diversity in its service and creating an inclusive work culture and environment that is reflective of the San Francisco Bay Area. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.