Wish Specialist

Type

Wish Specialist
Full-time

Location
Make-A-Wish Central & Western North Carolina (Satellite Office in Greensboro) 6522 Airport Center Drive, Greensboro, NC, 27409
Summary

As a Wish Specialist you will be responsible for the delivery of a wish experience for children across Central and Western North Carolina (51 counties). You will be responsible for an annual case load of 80-100 wish children, with the majority residing in the Triad region. 

    Responsibilities
    • Conduct wish discovery visits for each child that qualified for a wish, according to established performance standards and guidelines created by Make-A-Wish America.
    • Utilize Salesforce to track progress and enter updates for the assigned caseload throughout the planning process.
    • Research and purchase items (i.e., flights, accommodations, activities, items, etc.) related to delivering the child’s wish, while managing an assigned budget and obtaining internal approvals.
    • Responsible for obtaining required signatures and documents required for each wish type.
    • Works with families, volunteers, vendors, and donors throughout the wish process to ensure a quality wish experience.
    • Works with volunteers and development team on the solicitation of in-kind goods and services to enhance the wish-granting process.
    • Financial responsibilities include managing credit card purchases and reconciliation, check requests, accounts payable for wish expenses and final reconciliation of every wish type.
    • Create and assemble itineraries for travel wishes and sends them to each wish family.
    • Solicit and track all in-kind donations.
    • Maintain confidentiality of records, including any information provided by volunteers, parents/guardians, medical professionals, and volunteers.
    • As needed, works directly with our Medical Outreach & Intake Manager to address medical needs of wish children, or wish participants.
    • Provide 24-hour emergency phone coverage for pending wishes.
    • Works in partnership with development team to identify families that have an interest to Wish It Forward.
    • Ability to motivate and support a diverse constituency.
    • Ability to collaborate with Sr. Market Director of the Triad for community engagement opportunities.
    • Other duties as assigned by the Director of Wish Granting and Vice President of Program Services.
      Requirements
        • Ideal candidate would have logistics planning, child life, non-profit administration, human development, communications or similar background.
        • Analytical and creative mindset.
        • Exceptional organizational skills; extreme orientation to detail.
        • Ability to create and manage timelines and deadlines to achieve individual and team goals, both long-term and short-term.
        • Proven ability to take responsibility and to problem solve in a proactive manner.
        • Gracefulness under pressure and deadlines; must be able to manage multiple projects at once.
        • Gregarious and approachable personality that works easily with internal and external partners.
        • Good negotiation skills; resourcefulness.
        • Positive, 'can do' attitude; no job is too big or too small.
        • Proactive, orientation to solutions.
        • Ability to build strong internal relationships and leverage cross-department resources. Able to collaborate as part of a fast-paced team.
        • Excellent customer service orientation and professional demeanor; willingness to go above-and- beyond.
        • Excellent written and verbal communication skills.
        • Must attend monthly staff meetings in the Charlotte office.
        • Ability to work weekends and evening wishes/events/functions as required.
        • Bachelor’s Degree or equivalent education and working experience.
      Education & Experience
        • Bilingual/Spanish speaking a plus!
        • Valid driver’s license and reliable transportation
        • Must be able to lift or carry a minimum of 30 pounds.
      How to Apply

      All interested applicants must submit their resume and cover letter by January 26, 2024 to resumes@nc.wish.org. No phone calls, please.

      Please put "Wish Specialist" in the subject line of email.