Wish Specialist

Type
Full-time
Location
7025 Albert Pick Road, Suite 104 Greensboro, NC, 27409
Summary

Manages a wish case load of 80-100 wishes annually ensuring each wish is of the utmost quality for every single child while working in partnership with internal and external constituents to make each one a reality.

Responsibilities
  • Sets expectations and ensures the coordination of all details involved with the wish, including but not limited to: transportation, accommodations, services, assisting chapters, medical equipment, liability forms, anditineraries.
  • Grants wishes as assigned
  • Conducts Wish Discovery Visits for each assigned wish child in partnership with one volunteer wish granter.Travel to central meeting locations for Wish Discovery required.
  • Works with families, volunteers, vendors and donors throughout the wish process to ensure a quality wishexperience.
  • Works with volunteers and development team on the solicitation of in-kind goods and services to enhance thewish-granting process.
  • Creates wish budgets and requests expense checks.
  • Plans and creates itineraries and assembles and delivers/sends Wish Packets.
  • Ensures all budget and expense forms track in-kind donations and cash expenditures properly.
  • Maintains administrative records of wishes in RE database and files.
  • As needed, seeks the advice of physicians, social workers, and other medical professionals to addressmedical needs of wish children or wish participants.
  • Protects wish file confidentiality through chapter approved systems and personnel training.
  • Functions as primary contact for chapter’s 24-hour emergency system as requested/scheduled.
  • Consistently implements national and chapter wish-granting policies, guidelines, standards, and procedures toensure consistent program quality and to protect wish families and the Foundation.
  • Helps to identify and solve program issues and increase quality of wish experience for families and volunteers.
  • Works with Senior Director of Mission Delivery to reconcile wish budgets and reporting as needed.
  • Works in partnership with development team to identify families that have an interest to Wish It Forward.
  • Other duties as assigned by the Associate Director of Wish Granting and Senior Director of Mission Delivery.
Requirements
  • Ideal candidate would have logistics planning, child life, communications or similar background
  • Analytical and creative mindset
  • Exceptional organizational skills; extreme orientation to detail
  • Ability to create and manage timelines and deadlines to achieve individual and team goals, both long-term and short-term; Proven ability to take responsibility and to problem solve in a proactive manner
  • Gracefulness under pressure and deadlines; must be able to manage multiple projects at once
  • Gregarious and approachable personality that works easily with internal and external partners
  • Good negotiation skills; resourcefulness
  • Positive, 'can do' attitude; no job is too big or too small
  • Proactive, orientation to solutions
  • Ability to build strong internal relationships and leverage cross-department resources
  • Excellent customer service orientation and professional demeanor; willingness to go above-and- beyond
  • Excellent written and verbal communication skills
  • Ability to work and collaborate as part of a small, fast-paced team
  • Ability to work weekends and evening wishes/events/functions as required
  • Valid driver’s license and reliable transportation
  • Must be able to lift or carry a minimum of 30 pounds
  • Monthly travel required for wish visits in chapter territory, limited
Education & Experience

Bachelor's Degree

How to Apply

All interested applicants must submit their resume and cover letter by February 28, 2022 to  resumes@nc.wish.org. No phone calls, please.