Manager of Individual Giving and Stewardship

Type

Full Time, Exempt

Location
217 E. Tremont Avenue Charlotte, NC, 28273
Summary

Manager of Individual Giving and Stewardship works closely with the Development staff to secure the funds needed to advance the programs of Make-A-Wish Central and Western NC.  The Manager is responsible for growing annual revenue generated from the annual fund donors by:

  • Managing the monthly giving campaign to accelerate growth over the next two years
  • Streamlining and assisting in the donor stewardship process to include cultivating donors acquired through online and national direct mail programs
  • Managing a portfolio of donors giving up to $2,500
  • Assisting the Director of Donor Engagement with our annual giving society and annual appeal campaigns
  • The Manager will also serve as the main contact for new donors and work on strategies to qualify donors to increase the individual gift pipelines. 
  • Additional duties may come to assist the overall growth of the individual giving program.
Responsibilities

Essential Duties and Responsibilities:

  • Assist in planning and executing Individual Giving communication plans including newsletters and multi-channel campaigns

  • Manage monthly giving program

  • Assist in creating a robust cultivation plan for online, direct mail, wheels for wishes and other annual fund donors

  • Alongside Individual Giving team, increase the donor pipelines through research and qualifying donors.

  • Manage individual giving stewardship process 

Key Performance Indicators (KPIs):

  • Alongside Director of Donor Engagement, complete 12 general e-newsletters, 6 monthly giving newsletters, and at least 2 annual appeal campaigns, 1 annual report and other donor communication   

  • Grow monthly giving revenue by at least 10% each year and develop a cultivation plan to retain donors in this program.

  • Increase donor retention rates by developing a cultivation plan to include a new donor welcome series and developing specific plans for different donor segments.

  • Maintain a portfolio of at least 25 donors at all times that are being qualified to move into larger portfolios.  

  • Ensure all acknowledgement letters and stewardship actions are promptly completed and disbursed amongst the appropriate team member utilizing wealth screening tools

Essential Skills and Abilities:

  • Exceptional donor-centric communication skills with the ability to adapt to different donor audiences.
  • Ability to work amongst teams to complete tasks.
  • Ability to manage multiple projects simultaneously and achieve objectives.
  • Shows consistent and positive interpersonal and verbal/written communication skills.
  • Available to work evenings and weekends to ensure coverage at donor events.
  • Experience working with customer/donor databases with a preference for Salesforce.
  • The successful candidate should have strong written and oral communication skills and demonstrate creativity and persistence in cultivating current and potential donors.
  • He/she should have the ability to manage difficult or complex situations and/or people with tact, confidence, and diplomacy.
  • Knowledgeable on creating complex plans and executing them to create and maintain success of multiple giving programs
  • Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as frequency distribution and correlation techniques.
  • Feels comfortable speaking with donors on the phone and in person.
Requirements
  • Bachelor’s degree. 2-4 years fundraising, with a focus on individual giving and stewardship.
  • Proven track record of success.
  • Available to work a varied schedule, including evenings and weekends
  • This is an in-person role. Candidate must be based in the greater Charlotte, NC area. Working environment is hybrid with time in the office and in the field with donors.
  • Willingness to travel throughout region.
  • Valid driver’s license and reliable vehicle.
How to Apply

To apply for this position, please submit your resume, cover letter, and salary requirements to: resume@nc.wish.org by September 9, 2022.

No phone calls, please!

Other Info

Disclaimer:

  • Position Description is not meant to encompass all aspects of position; other duties may be assigned. 
  • All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability.