Bilingual (English/Spanish) Program Associate
Make-A-Wish Greater Bay Area is a wish granting organization. Together, we create life-changing wishes for children with critical illnesses. Our Chapter serves children from Monterey to the Oregon border west of Interstate 5. Each wish is unique and is the dream of a child who is critically ill, the resulting smiles speak volumes to the healing effects of a wish come true. Our vision is to grant the wish of every eligible child which will require increasing referrals, growth of volunteer base, expanded donations of in-kind and cash gifts and broadened communication across our entire territory.
Make-A-Wish Greater Bay Area is seeking a compassionate, detail-oriented, critical-thinking Spanish bi-lingual team player to plan and execute wishes. This non-exempt position reports to the Senior Program Manager. This position is required to work in the MAW office at least 2 days a week (Tuesday and Wednesday) as part of the hybrid work model. MAW is committed to continued Diversity, Equity and Inclusion work which includes, but is not limited to, paid staff time to participate in workshops and learnings.
- Manage an average caseload of 50-100 wishes simultaneously, with a goal of granting 60-90 wishes per year
- Clarify and finalize wish ideas with wish children and families
- Maintain active communication over phone and email with wish families, documenting all touchpoints
- Coordinate all aspects of wish experiences, from inception to completion and closeout.
- Manage wish costs through detailed budgeting, tracking, solicitation and stewardship of in-kind donations and maintain detailed administrative and financial records of wishes
- Adhere to all policies and compliance protocols in planning and maintaining wish records
- Request medical clearance forms and follow up directly with medical teams to ensure wish is still deemed appropriate
- Act as a liaison between families, volunteers, assisting chapters, medical team, vendors and donors
- Collaborate with other departments to maximize wish experiences and ensure visibility of the mission
- Advocate for the mission to ensure each wish child is the center of their wish journey.
- Coordinate office volunteer projects and supervising as appropriate
- Share On-Call duty with the other members of the Program staff (includes some weekends, evenings and holidays)
- Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position requires consistent attendance on a day-to-day basis.
- While performing the duties of this job, the employee must be able to sit at a computer, read, write, type and speak for extended periods of time. The employee is occasionally required to move around the office.
- Physical agility to push/pull, squat, twist, turn, bend, stoop and to reach overhead.
- 3+ years related work experience
- Associates or bachelor’s degree preferred but not required
- Bilingual (Spanish/English) required with near native fluency
- Extremely well-organized, able to multi-task efficiently, meet deadlines under pressure and maintain composure in handling difficult situations
- Extreme attention to detail with a high degree of accuracy
- Excellent communication skills and prompt follow through, both written and verbal, and a positive attitude for working in a cooperative environment
- Ability to navigate complex family dynamics, circumstances, and emotions with empathy and professionalism
- Warm, yet professional, demeanor while working with children, families, social workers, medical professionals, staff and volunteers
- Understanding of and ability to demonstrate cultural and socio-economic humility
- Willingness to be flexible in terms of assigned responsibilities
- Ability to maintain complete confidentiality
- PC literate –Microsoft Office Suite (Word, Excel, Publisher), database, etc.
- Experience with Salesforce a plus
- Some evening and weekend commitments required
Hourly hiring rate: $27.40 -$28.84 based on skills and experience
Full-time, 40 hours a week/8 hour a day position, overtime eligible
Fully benefited position with 100% premium paid for employee for sponsored plans
PTO (paid time off) starts at 17 days a year (accrued each pay period)
Paid holidays and other paid time off (i.e. employee appreciation days) – 22 days a year
Send a letter of interest and resume to: Program Associate Search Make-A-Wish Greater Bay Area [email protected]
No phone calls, please. Position is opened until filled,
An Equal Opportunity Employer
Diversity makes us stronger. MAWGBA is committed to diversity in its service and creating an inclusive work culture and environment that is reflective of the San Francisco Bay Area. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.