Administer Proven Process (Qualified to Concept Approval)

· Executes Welcome Calls to newly-eligible wish families, either directly or through delegation to a trained volunteer

· Complete all data entry as needed to set up wish file for a successful Wish Journey

· Arranges with wish families, staff, and—as appropriate—trained volunteers, for a wish child’s Discovery visits to determine their wish. This requires a high degree of organization, patience, and strong listening skills to uncover a child’s heartfelt wish

· Facilitate and administer Medical Wish Clearance Forms and subsequent medical team check-in as needed for wish safety

· Prepares Concept Approval meeting materials, presenting latest wishes determined to the committee for approval of the wish as envisioned by the wish child, including pre-concept approval data entry and SharePoint wish file reconciliation

· Provides administrative support to Wish Intake Team as needed

· Assist with generating department database queries and reports

· Ensures consistent program quality by adhering to and implementing National and Chapter wish-granting policies, guidelines, standards, and procedures

· Accepts other duties/responsibilities as assigned by Leadership Staff and Wish Team

Collection of Wish Documentation and Forms:

· Ensures all wish family paperwork is complete and signed (physically or digitally, per critical audit and safety standards) before authorizing a wish to move forward for Concept Approval

· Facilitates closing of wish files including receipt verification, vendor payments, and in-kind processing

· Executes wish administrative activities, i.e., “Wishes on a Wire,” “Weekly Wish Highlight,” pipeline updates, acknowledgments

· Preparing Welcome Packet for each Wish Family and sending out via mail and email

· Oversee and facilitate the Inactive Pipeline (Loss of Contact and Family Elected Holds)

Wish Granting (as needed)

· Coordinates wishes (up to 5% of local and travel wishes – domestic) as needed, annually from concept approval to completion and maintains accurate and current electronic wish files in accordance with National and chapter policies, guidelines, and standards

Financial Management

· Develop and manage approved wish budgets as defined in chapter policy

· Manage individual credit card transactions, receipts, and reconcile account monthly

· Prepare and submit all in-kind and cash payment requests

· Reconcile cash and in-kind (donated) receipts to wish files within 60 days of wish occurrence

· Facilitates company credit card reconciliation bimonthly

Supervision

· This position reports directly to the Bilingual Intake Specialist

· This position leads, manages, and holds accountable volunteers and interns when appropriate to achieve annual goals by providing training, guidance, and direction using Make-A-Wish policies, guidelines, and procedures