Job Title:                                Wish Discovery Coordinator (Bilingual English/Spanish)
Department:                            Mission Delivery
Reports to:                              Manager of Mission Delivery
Location:                                  Southern Florida Chapter – Finker-Frenkel Wish House near downtown Miami
Classification:                          Full-time; Non-Exempt

POSITION SUMMARY
This entry-level position is responsible for executing the mission of our organization by fulfilling children’s wish experiences, serving primarily as the point of contact for wish families in the onboarding stages of the wish journey. This position is our organization’s primary contact with the wish family throughout the onboarding experience to determine and understand their wish.

ATTRIBUTES DESIRED

• Bilingual (Spanish/English) desired, but not required
• Ability to prioritize and manage multiple responsibilities with minimal supervision is essential
• Self-motivated, creative problem-solver
• Detail oriented and accurate
• Excellent communication, interpersonal, and customer service skills a must
• Ability to think critically and proven ability to handle multiple tasks in varying stages and competing priorities
• Ability to interact with diverse groups and work successfully in a collaborative, team-oriented organization
• Adapts quickly to new information, challenges, and workflows with a positive attitude

RESPONSIBILITIES

• Manage an assigned caseload of children who are qualified for a wish, according to established performance standards and guidelines created by Make-A-Wish America and Make-A-Wish Southern Florida.
• Build relationships with our wish families, wish granting volunteers and medical teams as it relates to the wish children within a caseload.
• Responsible for setting expectations, education and onboarding each wish child assigned within the caseload.
• Track progress and enter updates for the assigned caseload within the database management software systems (i.e. Salesforce, etc.).
• Keep abreast of all Make-A-Wish America and local policies, procedures, Performance Standards, guidelines, and resources as they relate to the wish-granting program and implement continuous improvement initiatives to improve the wish-granting process
• Assist other departments as needed and assist office with phone back-up, volunteer communications/training, and special events

QUALIFICATIONS

• Read, write, speak English (Spanish bilingual desired but not essential)
• Bachelor of Arts or Science degree preferred, not required
• Microsoft Office proficiency
• Salesforce experience helpful

Interested candidates should submit resume and cover letter to:

Elizabeth Erra
Manager of Mission Delivery
eerra@sfla.wish.org

Job Title:                              Medical and Community Outreach Coordinator
Department:                          Mission Delivery
Reports to:                             Medical Outreach Manager
Location:                                Southern Florida Chapter – Tampa Bay or Suncoast Regional Office
Classification:                        Full-time; Non-Exempt

POSITION SUMMARY
This entry-level position plays an integral role in fulfilling the mission of Make-A-Wish Southern Florida to grant life-changing wishes to children with critical illnesses. The position will focus on educating the medical community about eligibility guidelines. The position will be responsible for building lasting relationship with referral sources and managing the referral intake process. 

ATTRIBUTES DESIRED

• Self-motivated and able to manage multiple responsibilities
• Excellent communication skills a must
• Ability to interact with diverse groups and work successfully in a collaborative, team-oriented organization

RESPONSIBILITIES

• Responsible for developing, strategizing, and overseeing the chapter’s medical outreach and eligibility efforts to ensure all qualified children are referred.
• Manage the processing of referrals from medical professionals
• Evaluate eligibility in accordance with national and organizational policies.
• Assess referral patterns and identify new referral markets by developing a strategic plan to determine the most effective outreach methods.
• Manage and report referral goals against predicted potential based on incidence reports to Medical Outreach Manager. 
• Builds strong ongoing relationships with referral sources to keep Make-A-Wish top of mind. 

QUALIFICATIONS

• Bachelor of Arts or Science degree preferred, not required
• Microsoft Office proficiency
• Salesforce experience helpful

Interested candidates should submit resume and cover letter to:

Patricia Abreu
Medical Outreach Manager
pabreu@sfla.wish.org

Internships are available during the Fall, Spring & Summer semesters and applications are accepted and reviewed on a rolling basis. Interns are expected to work between 15 to 20 hours a week during an 12 to 16 week period. Internships are also available for course credit (contingent upon university approval). All internships are non-paid.  

Qualified applicants will possess strong written and oral communication skills, working knowledge of the Microsoft Office Suite which includes Excel, Word, and PowerPoint, and demonstrate maturity and responsibility. Ability to handle multiple tasks and possess strong organizational skills is also encouraged. 

To apply for an internship in the Miami office, potential candidates should email a resume and cover letter to: Melanie Holley at mholley@sfla.wish.org or fax (954) 967-2468. No phone calls please. 

To apply for an internship in the Bonita Springs office, potential candidates should email a resume and cover letter to: Renee DePinto at rdepinto@sfla.wish.org or fax (239) 992-2833. No phone calls please. 

To apply for a fall semester internship in the Tampa office, potential candidates should email a resume and cover letter to: Lisa Andrews, Regional Director at landrews@sfla.wish.org. No phone calls please.  
 
To apply for an internship in our Sarasota office, potential candidates should email a resume and cover letter to: Taylor Marini, Regional Director at tmarini@sfla.wish.org. No phone calls please. 

This individual will assist the Program Services Department in planning and follow-up of wishes for eligible children. This intern will maintain communication with wish families, communicate with medical professionals, assist with referral calls, complete file close-outs, and update the wish database. Ideal for applicants pursuing a degree in Social Work, Psychology, Child Life or related fields. All majors are welcome. Applicants that are bilingual in Spanish or Creole are needed and encouraged to apply. Miami office only.

The Development - Fundraising Intern will assist in all areas related to fundraising and will support major fundraising programs. General responsibilities include strategic planning to grow programs such as Kids For Wish Kids, Wishes in Flight, Corporate partners, and Workplace giving; research and solicit local companies, schools, clubs and civic organization etc.; cultivate new donors; set up speaking engagements for new donors; form and manage a youth advisory board to grow our Kids for Wish Kids program; and help update and maintain files for donors and events. Ideal for applicants with ease and comfort speaking with others, organizational skills and ability to handle multiple tasks, proficiency in Microsoft Word and Excel, working knowledge of social media, excellent writing and communications skills and a positive attitude. Bonita Springs, Sarasota, and Tampa offices only.

The Development/National Alliances Intern will provide assistance and support to annual fundraising campaigns that include, but are not limited to, cultivating, soliciting and stewarding individual and corporate donors to help build relationships with our local and national alliances. Intern will play a role in the coordination and implementation of fundraising initiatives including promotions with national corporate partners, and learn how for-profit corporations partner with nonprofits to further their initiatives. Additionally, there will be some event planning assistance, including an opportunity to participate in and organize logistics for wish celebrations and donor cultivation events. This role will directly participate in the coordination of key national partnership campaigns including Subaru’s Share The Love & Macy’s Thanks For Sharing campaigns. Applicants should have strong organizational and time management skills, excellent customer service skills and be passionate about learning non-profit work. Through a combination of learning experiences, work projects and group collaborations, the intern will gain an understanding of nonprofit fundraising, community outreach and marketing. Ideal for applicants pursuing a degree in Business, Public Relations or Non-profit Management. All majors are welcome to apply. Miami office only.  

The Development/Stewardship Intern will provide assistance and support to the Development department with annual fundraising efforts that include, but are not limited to, cultivating, soliciting and stewarding individual, corporate and foundation donors. Responsibilities will include cause-related marketing projects, community outreach, grant research, help in coordinating donor stewardship that includes, but is not limited to, gathering wish story information to share with donors, coordinating donor mailings  etc. - all in an effort to raise funds needed to grant wishes.  
 
Applicants should have strong organizational and time management skills, excellent customer service skills and be passionate to learn about  this aspect of non-profit work . Through a combination of learning experiences, work projects and group collaborations, the intern will gain an understanding of nonprofit fundraising, community outreach and marketing. Ideal for applicants pursuing a degree in Business, Public Relations or Non-profit Management.  All majors are welcome to apply. Miami and Tampa offices only.  

This intern will support the Brand Advancement Team in a variety of areas including story writing/researching, social media, and public relations. During this internship you will learn to work within a team, develop oral and written communication skills, improve problem solving skills through task management, and gain knowledge of a career in the non-profit field.  

Applicants should be self-motivated and have strong communication skills and attention to detail. Experience with social media (Facebook, Twitter, YouTube, Instagram, Google+), web research, and story writing is strongly encouraged. Ideal for applicants pursuing a degree in Communications, Journalism, or other fields with an emphasis on writing skills. You may be asked to submit a writing sample for further consideration. All majors are welcome to apply. Miami office only.  

The Special Events Intern supports Make-A-Wish's major special events. The primary responsibilities include assisting with marketing of events, facilitating the donation of high-end auction items and designing and implementing the visual aspects of silent auction displays. The Special Events Intern will also provide general assistance and office support to Development Team, and interact with donors and vendors relating to the events. Ideal for applicants pursuing a degree in Marketing, Public Relations, Business or related fields. All majors are welcome. Available in all offices.

The Volunteer Relations Intern will assist the Volunteer Coordinator in all aspects of the Volunteer Program including but not limited to recruitment and training volunteers, managing volunteer files, processing applications, and communicating with volunteers. Must be comfortable and confident communicating over the phone. Ideal for applicants pursuing a degree in Human Resources, Public Administration, or other related fields. All majors are welcome. Miami office only.