Internships are available during the Fall, Spring & Summer semesters and applications are accepted and reviewed on a rolling basis. Interns are expected to work between 15 to 20 hours a week during an 12 to 16 week period. Internships are also available for course credit (contingent upon university approval). All internships are non-paid.  

Qualified applicants will possess strong written and oral communication skills, working knowledge of the Microsoft Office Suite which includes Excel, Word, and PowerPoint, and demonstrate maturity and responsibility. Ability to handle multiple tasks and possess strong organizational skills is also encouraged. 

To apply for an internship in the Miami office, potential candidates should email a resume and cover letter to: Melanie Holley at mholley@sfla.wish.org or fax (954) 967-2468. No phone calls please. 

To apply for an internship in the Bonita Springs office, potential candidates should email a resume and cover letter to: Renee DePinto at rdepinto@sfla.wish.org or fax (239) 992-2833. No phone calls please. 

To apply for a fall semester internship in the Tampa office, potential candidates should email a resume and cover letter to: Lisa Andrews, Regional Director at landrews@sfla.wish.org. No phone calls please.  
 
To apply for an internship in our Sarasota office, potential candidates should email a resume and cover letter to: Taylor Marini, Regional Director at tmarini@sfla.wish.org. No phone calls please. 

Mission Support & Front Office Coordinator

Job Type: Full-time | 9:00 am – 5:00 pm

Location: Finker-Frenkel Wish House, 343 NW 6 Street, Miami, FL

JOB SUMMARY:

The Mission Support & Front Office Coordinator serves as the welcoming face of the office, responsible for greeting visitors and delivering exceptional customer service. This role includes answering and directing calls, assisting guests, and maintaining a professional and inviting environment. In addition to front desk duties, the Administrator will coordinate external meetings, manage shared calendars, and showcase office space to prospective partners. Ensuring no scheduling conflicts occur especially for meetings held outside the office. The position also supports the team and contributes to the smooth operation of the office through various administrative tasks. Bilingual candidates are preferred.

QUALIFICATIONS:

• High school diploma or equivalent (required)
• Associate or bachelor’s degree in business administration, communications, hospitality, or a related field (preferred)
• 2+ years of experience in front desk, administrative, or office coordination role
• Experience managing calendars and scheduling meetings
• Experience in customer-facing roles or hospitality is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with scheduling tools (e.g., Outlook Calendar, Google Calendar, Calendly)
• Comfortable using office equipment (printers, copiers, postage meters, etc.)
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Professional demeanor and customer service orientation
• Ability to work independently and as part of a team
• Discretion and confidentiality when handling sensitive information
• Flexibility attending occasional evening or weekend events
• Commitment to the mission and values of Make-A-Wish

SKILLS:

• Outstanding customer service and interpersonal skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Integrity, professionalism, and a commitment to the Make-A-Wish mission
• Comfortable working independently and collaboratively
• Effective written, verbal, and non-verbal communication skills
• Detail-oriented and proactive multitasker
• Ability to coordinate meetings and manage logistics with external partners

RESPONSIBILITIES:

• Greet and assist all visitors, ensuring a welcoming and professional environment
• Answer and direct incoming calls; manage mail and packages
• Coordinate and schedule internal and external meetings, including logistics and calendar management
• Maintain and update shared calendars for office
• Showcase office space to potential, partners, or guests and provide relevant information
• Support Executive team with correspondence, scheduling, and administrative tasks
• Operate and maintain office equipment (fax, copiers, computers, postage meter)
• Update National Office documents, including chapter roster and board of directors list
• Order supplies and manage inventory
• Attend Make-A-Wish events, which may include evenings and weekends

To apply, please send your resume and cover letter to Mary Holt, Director of Mission Resources at mholt@sfla.wish.org.  We kindly request no phone calls regarding the position.

This individual will assist the Program Services Department in planning and follow-up of wishes for eligible children. This intern will maintain communication with wish families, communicate with medical professionals, assist with referral calls, complete file close-outs, and update the wish database. Ideal for applicants pursuing a degree in Social Work, Psychology, Child Life or related fields. All majors are welcome. Applicants that are bilingual in Spanish or Creole are needed and encouraged to apply. Miami office only.

The Development - Fundraising Intern will assist in all areas related to fundraising and will support major fundraising programs. General responsibilities include strategic planning to grow programs such as Kids For Wish Kids, Wishes in Flight, Corporate partners, and Workplace giving; research and solicit local companies, schools, clubs and civic organization etc.; cultivate new donors; set up speaking engagements for new donors; form and manage a youth advisory board to grow our Kids for Wish Kids program; and help update and maintain files for donors and events. Ideal for applicants with ease and comfort speaking with others, organizational skills and ability to handle multiple tasks, proficiency in Microsoft Word and Excel, working knowledge of social media, excellent writing and communications skills and a positive attitude. Bonita Springs, Sarasota, and Tampa offices only.

The Development/National Alliances Intern will provide assistance and support to annual fundraising campaigns that include, but are not limited to, cultivating, soliciting and stewarding individual and corporate donors to help build relationships with our local and national alliances. Intern will play a role in the coordination and implementation of fundraising initiatives including promotions with national corporate partners, and learn how for-profit corporations partner with nonprofits to further their initiatives. Additionally, there will be some event planning assistance, including an opportunity to participate in and organize logistics for wish celebrations and donor cultivation events. This role will directly participate in the coordination of key national partnership campaigns including Subaru’s Share The Love & Macy’s Thanks For Sharing campaigns. Applicants should have strong organizational and time management skills, excellent customer service skills and be passionate about learning non-profit work. Through a combination of learning experiences, work projects and group collaborations, the intern will gain an understanding of nonprofit fundraising, community outreach and marketing. Ideal for applicants pursuing a degree in Business, Public Relations or Non-profit Management. All majors are welcome to apply. Miami office only.  

The Development/Stewardship Intern will provide assistance and support to the Development department with annual fundraising efforts that include, but are not limited to, cultivating, soliciting and stewarding individual, corporate and foundation donors. Responsibilities will include cause-related marketing projects, community outreach, grant research, help in coordinating donor stewardship that includes, but is not limited to, gathering wish story information to share with donors, coordinating donor mailings  etc. - all in an effort to raise funds needed to grant wishes.  
 
Applicants should have strong organizational and time management skills, excellent customer service skills and be passionate to learn about  this aspect of non-profit work . Through a combination of learning experiences, work projects and group collaborations, the intern will gain an understanding of nonprofit fundraising, community outreach and marketing. Ideal for applicants pursuing a degree in Business, Public Relations or Non-profit Management.  All majors are welcome to apply. Miami and Tampa offices only.  

This intern will support the Brand Advancement Team in a variety of areas including story writing/researching, social media, and public relations. During this internship you will learn to work within a team, develop oral and written communication skills, improve problem solving skills through task management, and gain knowledge of a career in the non-profit field.  

Applicants should be self-motivated and have strong communication skills and attention to detail. Experience with social media (Facebook, Twitter, YouTube, Instagram, Google+), web research, and story writing is strongly encouraged. Ideal for applicants pursuing a degree in Communications, Journalism, or other fields with an emphasis on writing skills. You may be asked to submit a writing sample for further consideration. All majors are welcome to apply. Miami office only.  

The Special Events Intern supports Make-A-Wish's major special events. The primary responsibilities include assisting with marketing of events, facilitating the donation of high-end auction items and designing and implementing the visual aspects of silent auction displays. The Special Events Intern will also provide general assistance and office support to Development Team, and interact with donors and vendors relating to the events. Ideal for applicants pursuing a degree in Marketing, Public Relations, Business or related fields. All majors are welcome. Available in all offices.

The Volunteer Relations Intern will assist the Volunteer Coordinator in all aspects of the Volunteer Program including but not limited to recruitment and training volunteers, managing volunteer files, processing applications, and communicating with volunteers. Must be comfortable and confident communicating over the phone. Ideal for applicants pursuing a degree in Human Resources, Public Administration, or other related fields. All majors are welcome. Miami office only.