Medical Outreach & Intake Manager

Location
Job can be remote within South Dakota or Montana or in-person in the Sioux Falls, SD office. 1400 West 17th Street Sioux Falls, SD, 57104
Summary

About Make-A-Wish South Dakota & Montana

Make-A-Wish South Dakota & Montana is headquartered in Sioux Falls, SD. The chapter is an independent 501(c)(3) nonprofit serving the entirety of the two states and is one of 59 chapters in the country chartered and networked by Make-A-Wish America headquartered in Phoenix, Arizona.

The organization serves children with critical illnesses and their families. With a dedicated and collaborative staff, team members are mission-driven, motivated, and enjoy contributing to the significant impact of Make-A-Wish South Dakota & Montana.

The chapter plans to grant 650 high-quality wishes in the next five years. Since its inception, the chapter has granted 2,292 wishes across both states. More than 250 engaged volunteers help the chapter fulfill its mission.

OPPORTUNITY OVERVIEW

The South Dakota & Montana chapter of Make-A-Wish, one of the nation’s most recognized nonprofits, seeks a Medical Outreach & Intake Manager to build relationships with medical providers and community partners to grow referrals and steward the qualification process for granting wishes so that all eligible children have the opportunity to have their one true wish fulfilled.

The ideal candidate for this role will enjoy interacting and building relationships with community partners across SD and MT, effectively handle sensitive issues, and be self-motivated and accountable to achieve goals. This role exists to build a well-informed network of community and medical partners who can collaborate and assure that children with critical illnesses and their families know of Make-A-Wish and the opportunity to begin the wish journey within the initial qualification process.  

Responsibilities

The ideal candidate will have the relevant experience and skills to effectively carry out the key accountabilities of the position which include Medical Outreach, Referral Intake & Eligibility Management, and Medical Advisory Council Leadership.

Medical Outreach

Develop, manage, and implement a Medical Outreach Plan that increases visibility and awareness of Make-A-Wish and builds strong relationships with medical providers and other healthcare referral sources to ultimately grant more wishes for children with critical illnesses.

Referral Intake & Eligibility Management

Manage the intake and medical eligibility process to include initiating records, communicating with medical teams to determine eligibility, assuring a positive initial experience with Make-A-Wish, communicating with families on eligibility status, and overseeing the “Welcome and Onboarding” of wish kids and families before introducing them to the volunteer Wish Team.  

Medical Advisory Council Leadership

Lead and provide a cadence to regular meetings with the volunteer Medical Advisory Council, made up of medical professionals who lend expertise to determine child eligibility, working with other medical providers and relying on their healthcare knowledge to deepen partnerships within the community.

Requirements

QUALIFICATIONS:

  • Passion for and commitment to the Make-A-Wish Mission
  • 3-5 years in relationship management, community outreach, or relevant experience
  • Self-Motivated, personally accountable, while collaborating regularly
  • Comfortable diving in and ‘figuring it out’ but also taking direction when appropriate
  • Professional oral and written communication skills
  • Excellent and demonstrated project management, time, and priority management

*This position can be located in our Sioux Falls, SD office or remote within our chapter territory.

Education & Experience
  • Associate’s or Bachelor’s degree preferred, or a combination of relevant experience
Chapter Benefits

Make-A-Wish South Dakota & Montana offers the following benefits package for this position:

  • Competitive salary dependent on proven experience
  • Medical Insurance with employer contributions to Health Savings Account (HSA)
  • Dental Insurance
  • Simple IRA contributions
  • 10 Paid holidays
  • Paid time off (PTO)
  • Employee Assistance Program (EAP)
How to Apply

Apply to Medical Outreach & Intake Manager - Make-A-Wish® South Dakota & Montana at Sagency (recruiterflow.com)

Step 1: Interested candidates complete the online application.

  • Upload your resume
  • The online application will be posted until the position is filled.

Step 2: A Sagency Executive Search Consultant may schedule an initial phone call with qualified applicants.

Step 3: A Sagency Executive Search Consultant will schedule a 60-minute interview with specific candidates.

Step 4: After this initial interview process with Sagency, qualified candidates will be asked to complete an online assessment prior to scheduling an interview with our client.

Step 5: First round interviews with the Make-A-Wish South Dakota & Montana hiring team.