Database & Operations Manager

Type

Full-time, Exempt from Overtime

Location

Make-A-Wish Nevada 9950 Covington Cross Dr Las Vegas, NV, 89144

Responsibilities

Assists full team in proactively providing and communicating data strategically through reports, exports, or dashboards to improve organizational excellence
Support development efforts through prospect research, wealth screening post‐import reports, mailings, and other projects that are best served by organizational data
Collaboratively work with leadership to provide reports and scorecards for stewardship metrics per donor recognition levels and mailings
Update weekly scorecards for the organization, analyzing any oddities/trends/themes
Create Power BI reports and train for use from an end‐user perspective
Provide national office data as required (e.g. direct mail donor lists)
Compile year‐end data for the organization’s Annual Report

Serve as “Subject Matter Expert” for customer relationship database, providing support
Oversee and approve imports or batches of constituent data from multiple sources including, but not limited to, daily cash gifts, weekly donated (in‐kind) gifts, volunteer applications, board prospect/nomination forms, donor wealth screening, job applications, and wish child referrals
Perform ongoing database clean‐up: addresses, titles, salutations, genders, relationships, deduping
Maintain email distribution lists in email platform via export/import
Partner with volunteer team to maintain their data system (CERVIS)
Ensure timely approval of all cash and in‐kind donations received. Ensure backup supports the valuation
Maintain compliance with all data‐related Standards of Use set forth by Make‐A‐Wish America and the guidelines established by the Nevada Chapter

Prepare and deliver (or delegate) “Digital Literacy” training to staff monthly
Serve as the organization’s liaison to the national office for IT
Evaluates and inventories hardware and facilitates requests for upgrades and repairs
Oversees organization software use (e.g. Smartsheet, Adobe Cloud, Basecamp) for redundancies, cost savings, and efficiencies for staff functions
Assists department with staff onboarding/offboarding for all systems

Oversees organization's Standard Operating Procedures and ensures they are kept up‐to‐date and relevant

Ensures coverage of the info@nv.wish.org email address, forwarding inquiries to appropriate staff
Oversees Wish File Closure process ensuring digital wish files include all necessary paperwork, signatures, receipts, and reconciliation to budgets, documenting process failures in appropriate employee files
Ensure timely recording and batching of all in‐kind donations received as part of wish granting. Ensure backup supports the valuation
Reviews and approves daily gift batches for accuracy (cash and in‐kind)
Serves as additional oversight for Wishing Place upkeep, resources and maintenance

Requirements

Bachelor’s degree in technology field or 5+ similar years of experience.
Staff leadership experience preferred
Salesforce & customer relationship database maintenance/integrity experience REQUIRED
Proficiency with workplace technology, including MS Office365 (including Power BI), Smartsheet, and web‐based applications
General IT and hardware knowledge preferred (basic computer, internet troubleshooting)
Excellent interpersonal skills with the capacity to interact with diverse groups in a collaborative, team‐oriented environment; experience training large groups preferred
Must be self‐motivated, detail‐oriented, and excel in problem‐solving
Ability to communicate complex data in a simple way to facilitate decision‐making. This includes both visual representations of data and speaking and writing about data conclusions
Ability to prioritize and meet deadlines across multiple tasks with minimal oversight
Ability to deal with sensitive information with a high level of trust, tact, and confidentiality

How to Apply

For the full job description and to apply, please click here to visit our employment page.

Make-A-Wish^® Nevada