ESSENTIAL JOB RESPONSIBILITIES AND DUTIES

Wish Coordination

Be bold, brave, and committed to making eligible wish kids’ one true wish come true! Manage the wish-granting process from medical approval to closure and maintain accurate and current electronic and hard copy with files in accordance with National and Chapter policies, guidelines, and standards. This includes, but is not limited to:

• Brainstorming, delegating to, and assisting volunteers assigned to each wish
• Communicating with wish families directly by phone and email, in both English and Spanish
• Working with local or national vendors for wish needs
• Identifying and soliciting in-kind (donated) resources
• Working with other Make-A-Wish chapters to generate travel itineraries
• Compiling travel itineraries and other wish-required paperwork
• Extensive data entry in Salesforce database (high attention to detail and accuracy required)
• Translate occasional wish family communication to Spanish
• Create “Humble Request” 1-page reports on the wishes of children for whom you require in-kind or cash resources
• Direct all activities of wish volunteers to ensure impactful wish-granting
• Maintain and document communications with wish volunteers and wish families
• Identify and resolve with leadership situations affecting the wish
• Communicate wish information to the appropriate constituents
• Share the responsibility of a 24-hour local wish family emergency line
• Identify media-approved wish children to share our organizational results through marketing efforts
• Maintain working knowledge of National policies, guidelines, resources, and National sponsors as they relate to wish-granting
• Familiarization with international, federal, state, local laws and restrictions impacting program delivery, i.e. travel, transportation, permits, and ordinances

Financial Management

• Develop and manage approved wish budgets as defined in chapter policy
• Manage individual credit card transactions, receipts, and reconcile account bi-monthly
• Prepare and submit all in-kind and cash payment requests
• Reconcile cash and in-kind (donated) receipts to wish files within 60 days of wish occurrence

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; on occasion, climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to lift, up to 25 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.