• Executes Welcome Calls to newly-eligible wish families, either directly or through delegation to a trained volunteer, including mailing a Wish Welcome Packet.
• Arranges with wish families, staff, and—as appropriate—trained volunteers, for a wish child’s Discovery visits to determine their wish. This requires a high degree of organization, patience, and strong listening skills to uncover a child’s heartfelt wish.
• Ensures all wish family paperwork is complete and signed (physically or digitally, per critical audit and safety standards) before authorizing a wish to move forward for Concept Approval.
• Prepares Concept Approval meeting materials, presenting latest wishes discovered to the committee for approval of the wish as envisioned by the wish child.
• Provides administrative support to Wish Team as needed.
• Coordinates wishes (up to 10% of local and travel wishes – domestic) annually from concept approval to completion and maintain accurate and current electronic and hard copy wish files in accordance with National and Chapter policies, guidelines, and standards.
• Facilitates closing of wish files including receipt verification, vendor payments, and in-kind processing.
• Executes wish administrative activities, i.e., “Wishes on a Wire,” “Week in Wishes,” pipeline updates, acknowledgments, and wish experience summaries.
• Facilitates company credit card reconciliation bimonthly.
• As needed (on a limited basis) responsibility of 24-hour local wish family emergency line.
• Generates department database queries and reports.
• Assists with wish intake and other pre-wish duties as needed, including but not limited to adding children to Raiser’s Edge Database and creating Physical and Digital Wish Files
• Ensures consistent program quality by adhering to and implementing National and Chapter wish granting policies, guidelines, standards and procedures
• Accepts other duties/responsibilities as assigned by Leadership Staff and Wish Team

Supervision

• This position reports directly to the Outreach Specialist.
• This position leads, manages, and holds accountable volunteers and interns when appropriate to achieve annual goals by providing training, guidance, and direction using MAW policies, guidelines, and procedures.

Financial Management

• Develop and manage approved wish budgets as defined in chapter policy
• Manage individual credit card transactions, receipts, and reconcile account monthly
• Prepare and submit all in-kind and cash payment requests
• Reconcile cash and in-kind (donated) receipts to wish files within 60 days of wish occurrence