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JOB TITLE: Volunteer Coordinator
Department: Mission Delivery
Reports to: Volunteer Program Manager
Location: Southern Florida Chapter – Finker-Frenkel Wish House in downtown Miami
Classification: Full-time; non-exempt
POSITION SUMMARY
The Volunteer Coordinator plays a key role in advancing the chapter’s mission by mobilizing, supporting, and cultivating a strong network of volunteers across the organization. This position is responsible for coordinating volunteer recruitment, training, engagement, recognition, and recordkeeping activities. The Volunteer Coordinator works closely with staff, volunteers, interns, and community partners to ensure an effective program that supports organizational goals and mission delivery.
ATTRIBUTES DESIRED
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Passion for the Make-A-Wish mission and serving children with critical illnesses
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Exceptional organizational and project management abilities
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Strong problem-solving and critical-thinking skills
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Excellent communication, interpersonal, and customer service skills
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Detail oriented with strong follow-through and accountability
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Collaborative, adaptable, and committed to continuous improvement
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Ability to build relationships with volunteers, interns and community partners
RESPONSIBILITIES
Volunteer Engagement & Event Support
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Work closely with internal departments to fulfill volunteer support requests
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Communicate volunteer opportunities through email and other channels
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Administer the wish kid birthday card program
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Recruit and provide volunteer support for internal and external events in all regions
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Attend all internal events and provide on-site volunteer supervision and support
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Facilitate on-site group volunteer projects and community partnership initiatives
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Maintain and moderate volunteer communication platforms, including Facebook group
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Assist with mid-year volunteer engagement check-in
Recruitment & Onboarding
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Co-facilitate volunteer information sessions
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Prepare and distribute volunteer welcome materials, including badges, shirts, etc.
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Conduct orientation, onboarding, and training for volunteers transferring from other chapters, as needed
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Manage all aspects of the internship program, including staff requests, recruitment, candidate selection, orientation, evaluations, exit interviews, recommendation letters, and recognition
Recordkeeping & Reporting
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Record volunteer timesheets and completed volunteer opportunities
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Assist with tracking participation, engagement, and volunteer program metrics
Training
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Prepare materials and resources for orientation and training sessions
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Co-facilitate Wish Granter and other volunteer training sessions
Recognition
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Assist in planning and coordinating annual volunteer appreciation events
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Administer volunteer recognition programs, including birthday, anniversary milestone, pin program
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Support National Volunteer Week activities and recognition efforts
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Coordinate volunteer holiday card and gift mailing
Administrative & Program Support
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Maintain and organize volunteer and wish shirt inventory
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Order wish department supplies as needed
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Provide general administrative support to strengthen volunteer program operations
QUALIFICATIONS
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Bachelor's degree in nonprofit management, human resources, business administration, or a related field preferred; equivalent experience considered
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Experience coordinating volunteers, interns, events, or related activities
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Strong people-management and conflict resolution skills, with the ability to address concerns proactively, facilitate difficult conversations, and resolve interpersonal issues in a constructive manner
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Excellent verbal and written communication skills
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Strong organization and project coordination skills with exceptional attention to detail
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Ability to work independently while collaborating effectively as part of a team
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Flexibility to attend evening and weekend fundraising events and volunteer events across territory (overnight travel required)
Qualified candidates should email a cover letter and resume to Melanie Holley at mholley@sfla.wish.org. No phone calls please.
Internships are available during the Fall, Spring & Summer semesters and applications are accepted and reviewed on a rolling basis. Interns are expected to work between 15 to 20 hours a week during a 12-to-16-week period. Internships are also available for course credit (contingent upon university approval). All internships are non-paid.
Qualified applicants will possess strong written and oral communication skills, working knowledge of the Microsoft Office Suite which includes Excel, Word, and PowerPoint, and demonstrate maturity and responsibility. Ability to handle multiple tasks and possess strong organizational skills is also encouraged.
To apply for an internship in the Miami office, potential candidates should email a resume and cover letter to: Melanie Holley at mholley@sfla.wish.org or fax (954) 967-2468. No phone calls please.
To apply for an internship in the Bonita Springs office, potential candidates should email a resume and cover letter to: Renee DePinto at rdepinto@sfla.wish.org or fax (239) 992-2833. No phone calls please.
To apply for a fall semester internship in the Tampa office, potential candidates should email a resume and cover letter to: Lisa Andrews, Regional Director at landrews@sfla.wish.org. No phone calls please.
To apply for an internship in our Sarasota office, potential candidates should email a resume and cover letter to: Emily Rickerson, Community Engagement Coordinator at erickerson@sfla.wish.org. No phone calls please.
This individual will assist the Program Services Department in planning and follow-up of wishes for eligible children. This intern will maintain communication with wish families, communicate with medical professionals, assist with referral calls, complete file close-outs, and update the wish database. Ideal for applicants pursuing a degree in Social Work, Psychology, Child Life or related fields. All majors are welcome. Applicants that are bilingual in Spanish or Creole are needed and encouraged to apply. Miami office only.
The Development (Fundraising) Intern will assist in all areas related to fundraising and will support major fundraising programs. General responsibilities include strategic planning to grow programs such as Kids For Wish Kids, Wishes in Flight, Corporate partners, and Workplace giving; research and solicit local companies, schools, clubs and civic organization etc.; cultivate new donors; set up speaking engagements for new donors; form and manage a youth advisory board to grow our Kids for Wish Kids program; and help update and maintain files for donors and events. Ideal for applicants with ease and comfort speaking with others, organizational skills and ability to handle multiple tasks, proficiency in Microsoft Word and Excel, working knowledge of social media, excellent writing and communications skills and a positive attitude. Bonita Springs, Sarasota, and Tampa offices only.
The Development (National Alliances) Intern will provide assistance and support to annual fundraising campaigns that include, but are not limited to, cultivating, soliciting and stewarding individual and corporate donors to help build relationships with our local and national alliances. Intern will play a role in the coordination and implementation of fundraising initiatives including promotions with national corporate partners, and learn how for-profit corporations partner with nonprofits to further their initiatives. Additionally, there will be some event planning assistance, including an opportunity to participate in and organize logistics for wish celebrations and donor cultivation events. T
his role will directly participate in the coordination of key national partnership campaigns including Subaru’s 'Share The Love' & Macy’s 'Thanks For Sharing' campaigns. Applicants should have strong organizational and time management skills, excellent customer service skills and be passionate about learning non-profit work. Through a combination of learning experiences, work projects and group collaborations, the intern will gain an understanding of nonprofit fundraising, community outreach and marketing. Ideal for applicants pursuing a degree in Business, Public Relations or Non-profit Management. All majors are welcome to apply. Miami office only.
The Development (Stewardship) Intern will provide assistance and support to the Development department with annual fundraising efforts that include, but are not limited to, cultivating, soliciting and stewarding individual, corporate and foundation donors. Responsibilities will include cause-related marketing projects, community outreach, grant research, help in coordinating donor stewardship that includes, but is not limited to, gathering wish story information to share with donors, coordinating donor mailings, etc. - all in an effort to raise funds needed to grant wishes.
Applicants should have strong organizational and time management skills, excellent customer service skills and be passionate to learn about this aspect of non-profit work. Through a combination of learning experiences, work projects and group collaborations, the intern will gain an understanding of nonprofit fundraising, community outreach and marketing. Ideal for applicants pursuing a degree in Business, Public Relations or Non-profit Management. All majors are welcome to apply. Miami and Tampa offices only.
The Social Media Intern will support the Brand Advancement Team at Make-A-Wish Southern Florida by assisting with the creation, research, and execution of social media content across multiple platforms. This internship offers hands-on experience in a collaborative, mission-driven non-profit environment and provides insight into a career supporting brand storytelling and community engagement.
The ideal candidate is self-motivated, detail-oriented, and has strong written and verbal communication skills. Experience with social media platforms such as Facebook, Instagram, X, Threads, TikTok, and YouTube/YouTube Shorts is strongly encouraged, along with an interest in research, trend monitoring, and story writing.
This opportunity is well-suited for students pursuing degrees in Marketing, Communications, Journalism, or related fields with an emphasis on writing, though all majors are welcome to apply. Interns must be able to work from one of our regional offices (Miami, Southwest Florida, Suncoast, or Tampa). Available for all semesters.
This internship provides valuable real-world experience while supporting Make-A-Wish Southern Florida’s mission to create life-changing wishes for children with critical illnesses.
The Graphic Design Intern will support the Brand Advancement Team at Make-A-Wish Southern Florida by assisting with the creation and execution of visual assets that support marketing, fundraising, and brand awareness efforts. This internship provides hands-on experience working within a collaborative, mission-driven non-profit environment while developing professional design skills and gaining insight into a creative career in the non-profit sector.
The ideal candidate is creative, self-motivated, detail-oriented, and has strong visual communication skills. Experience with graphic design tools such as Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.) is strongly encouraged, along with an interest in event branding, print collateral, storytelling through visuals, etc.
This opportunity is ideal for students pursuing a degree in Graphic Design, Visual Communications, Marketing, or related fields, though all majors are welcome to apply. Interns must be able to work from our Miami office. Available for all semesters.
This internship offers valuable real-world design experience while supporting Make-A-Wish Southern Florida’s mission to create life-changing wishes for children with critical illnesses.
The Photography & Videography Intern will support the Brand Advancement Team at Make-A-Wish Southern Florida by capturing and editing visual content that helps tell the organization’s story and amplify its mission. This internship offers hands-on experience in a collaborative, mission-driven non-profit environment while building practical skills in visual storytelling and content creation.
The ideal candidate is creative, self-motivated, detail-oriented, and has a strong eye for composition and storytelling. Experience with photography and video equipment, as well as editing software (such as Premiere Pro, Photoshop, After Effects, Final Cut Pro, Lightroom, or similar tools), is strongly encouraged. Familiarity with shooting content for social media (ie. short-form video) is a plus.
This opportunity is ideal for students pursuing degrees in Photography, Videography, Film, Media Production, Communications, or related fields, though all majors are welcome to apply. Interns must be able to work from our Miami office. Only available for the Spring semester.
This internship provides valuable real-world experience while supporting Make-A-Wish Southern Florida’s mission to create life-changing wishes for children with critical illnesses.
The Public Relations & Copywriting Intern will support the Brand Advancement Team at Make-A-Wish Southern Florida by assisting with brand messaging to media and storytelling efforts that help amplify the organization’s mission. This role includes helping draft and compile press releases, packaging content for both traditional media and social media channels, copywriting for various projects, and supporting media outreach initiatives. This internship provides hands-on experience working in a collaborative, mission-driven non-profit environment while gaining insight into a career in public relations and communications.
The ideal candidate is self-motivated, detail-oriented, and has strong written and verbal communication skills. Experience or interest in research, storytelling, and brand messaging is strongly encouraged. Familiarity with social media platforms and an understanding of how PR intersects with digital and traditional media is a plus.
This opportunity is ideal for students pursuing degrees in Public Relations, Communications, Journalism, Marketing, or related fields with an emphasis on writing and media relations, though all majors are welcome to apply. Interns must be able to work from one of our regional offices (Miami, Southwest Florida, Suncoast, or Tampa). Available for all semesters.
This internship offers valuable real-world PR experience while supporting Make-A-Wish Southern Florida’s mission to create life-changing wishes for children with critical illnesses.
The Special Events Intern supports Make-A-Wish's major special events. The primary responsibilities include assisting with marketing of events, facilitating the donation of high-end auction items and designing and implementing the visual aspects of silent auction displays. The Special Events Intern will also provide general assistance and office support to Development Team, and interact with donors and vendors relating to the events. Ideal for applicants pursuing a degree in Marketing, Public Relations, Business or related fields. All majors are welcome. Available in all offices.
The Volunteer Relations Intern will assist the Volunteer Coordinator in all aspects of the Volunteer Program including but not limited to recruitment and training volunteers, managing volunteer files, processing applications, and communicating with volunteers. Must be comfortable and confident communicating over the phone. Ideal for applicants pursuing a degree in Human Resources, Public Administration, or other related fields. All majors are welcome. Miami office only.