Full Time
Full job description
Make-A-Wish Nevada is seeking a dedicated Wish Manager to help bring life-changing wishes to life for children with critical illnesses. You'll play a vital role in managing our wish pipeline, coordinating special wish experiences, and ensuring every wish creates unforgettable memories for our wish families.
We're looking for a detail-oriented individual who can masterfully coordinate multiple wishes simultaneously while maintaining the highest quality standards. The ideal candidate should be experienced in project management, possess strong organizational skills, and have a natural talent for creating magical moments.
In addition to the rewarding work you'll do, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy generous paid time off (PTO) to recharge and unwind, a robust 401(k) program to help you plan for your future, outstanding medical benefits to keep you and your loved ones healthy, and a monthly wellness stipend. Take advantage of ample professional development opportunities to enhance your skills and advance your career.
Apply now and help fulfill our mission of granting life-changing wishes for children with critical illnesses!
Our Mission: Together, we create life-changing wishes for children with critical illnesses.
Reports To: Director of Mission Delivery & Operations
Supervises: Wish Coordinators, Mission Delivery Administrators, Interns, Volunteers
Status: Full-Time, Exempt
Job Obsessions
- Wish Pipeline Management
- Wish Assist Execution
- Marketing & Development Liaison
- Budget/Forecast Oversight
- LMA Wish Granting Staff
Position Qualifications
- Bachelor’s degree preferred and minimum two years’ leadership or wish planning experience required
- Strong ability to inspire, lead, and engage others in the mission
- Event planning skills a plus
- Must demonstrate excellent verbal and written English skills (Bilingual Spanish a plus, but not required)
- High attention to detail and ability to audit compliance to standards
- Must be computer & tech savvy, with knowledge of Microsoft Word and Excel, and have a high level of comfort with online software
- Database/data-entry/customer relationship experience required; Salesforce knowledge preferred, but not required
- Ability to respond to rapidly changing situations and tight deadlines
- Must be self-motivated, creative, detail-oriented, and problem-solve
- Comfortable working with a variety of personalities
- Ability to speak comfortably in front of groups
- Ability to deal with sensitive information with high confidentiality
Work Environment
- The job operates in a professional, open-space office environment using standard office equipment
- Work from home capability once per week after the first 30 days
- There is a high probability of glitter encroachment on personal items at your workstation
- Working knowledge of Connect 4, Candyland, and Chutes and Ladders required
- Magic wand to be provided
Essential Job Responsibilities and Duties
Wish Pipeline Management
- Be bold, brave, and committed to discovering eligible wish kids’ one true wish and making it come true
- Oversee pipeline of all wishes (local and wish assists) by thoroughly tracking the progress of each wish
- Consistently implement national and local wish-granting policies, guidelines, standards, and procedures to ensure consistent wish-granting quality
- Execute approximately 5-10% of the fiscal year’s budgeted wishes, taking ownership of high cost, high complexity wishes to ensure seamless execution while staying within policy and budgetary restraints
- Manage and maintain Wishes Scheduled Calendar for weekly reporting on status towards wish goals
- Ability to manage hundreds of simultaneous projects (wishes), meet deadlines, and prioritize efforts
- Provide after-hours wish emergency assistance when required, including credit card troubleshooting
- Assist with identifying and resolving situations affecting wishes and inform Director of Mission Delivery & Operations as necessary
- Approve and review individual wish budgets and monitor variances to ensure fiscal responsibility
- Maintain appropriate wish family merchandise stock and replenish when necessary according to available budget
Wish Assists
- Execute celebrity/sporting/special event wish assists (wishes granted in-territory from other chapters)
- Utilize volunteer management system to engage our community for wish-granting support including Wish Discovery, Designer, and Expert types as well as Airport Greeters and Celebrity Hosts
- Liaise with Make-A-Wish America’s Entertainment & Sports Relations team to provide local knowledge and expertise
Marketing & Development Liaison
- In partnership with Development team, coordinate publicity, corporate reveals, and Adopt-A-Wish opportunities with donor partners to engage our community
Lead, Manage & Hold Direct Reports Accountable
- Provide oversight to the department to ensure consistent alignment of communication and program goals
- Lead, manage, and hold accountable Wish Coordinators including quarterly reviews
- Assist leadership in executing emergency wish procedures and crisis response plan
- Approve wish concepts and assign wishes to appropriate staff and manage assigned caseload
- Maintain a culture of philanthropy in wish-granting and outreach, emphasizing donor engagement in wishes
Budget/Forecast Oversight
- Collaborates with leadership to develop and maintain annual departmental budgets, providing detailed analysis and recommendations for resource allocation
- Partners with management on quarterly and annual goal-setting initiatives, contributing to strategic forecasting and target-setting processes
Physical Demands
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; talk or hear; on occasion, climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to lift, up to 25 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Join one of America's Most Admired Employers! Make-A-Wish ranks #20 in Morning Consult's Most Admired Employers survey, showcasing our strong brand and impactful mission. This prestigious recognition reflects the pride people feel in working for Make-A-Wish. Be part of our community and help make wishes come true!
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person