Full-Time, Non-Exempt (eligible for overtime)
Responsible for granting Vegas tourism & celebrity wish assists, granting local wishes, preparing files for closure, and assisting with various wish team administrative tasks.
Wish Assist Coordination
· Coordinating logistics for wish assists (wishes granted in-territory from other chapters like celebrity wishes, I wish to go to Las Vegas, etc.)
o Book hotel rooms and organize transportation
o Communicate with new and existing vendors to solicit in-kind donations
o Book activity options when in-kind donations are unavailable
o Create detailed wish trip itineraries
o Request and manage volunteers for airport greets opportunities
o Research options for new wish types
· Maintain working knowledge of National policies, guidelines, resources, and National sponsors as they relate to wish granting
· Share responsibility of 24-hour wish family emergency line
· Familiarization with local tourist attractions and events in Las Vegas
Wish Administrative Duties
· Prepare and submit in-kind for the department’s granted wishes within 60 days of the wish being granted
· Prepare and submit invoice payment requests for the department's wish-related expenses
· Create detailed trip itineraries for upcoming wishes
· Send out a monthly newsletter to local airport contacts notifying them of upcoming travel wishes
· Assist in executing wish-related stewardship for local partners and vendors
· Send post-wish survey on a monthly basis to recently granted wish families, record data, and distribute to appropriate internal departments
· Send monthly text reminders to wish families with upcoming travel
Local Wish Granting
· Be bold, brave and committed to making eligible wish kids’ one true wish come true
· Manage wish granting process from medical approval to closure and maintain accurate and current electronic and hard copy wish files in accordance with National and Chapter policies, guidelines and standards
· Create “Humble Request” 1-page reports on wish children for whom you require in-kind or cash resources
· Direct all activities of wish volunteers to ensure impactful wish granting
· Maintain and document communications with wish volunteers and wish families
· Identify and resolve with leadership situations affecting the wish
Financial Management
· Manage individual credit card transactions and receipts, and reconcile accounts monthly
· Prepare local wish and wish assist files for financial closing within 45 days of the wish being granted
· Bachelor’s degree or equivalent office administrative experience
· Excellent time management and organizational skills
· Excellent computer skills required (Microsoft Word, Microsoft Excel)
· Data-entry/customer relationship database experience required. Salesforce experience preferred
· Excellent verbal and written communication skills
· Bilingual in English/Spanish a plus, but not required
· Must be self-motivated, creative, detail-oriented, and excel in problem-solving skills
· Able to prioritize and manage multiple responsibilities with minimal supervision. Project management experience a plus.
· Ability to deal with sensitive information with a high level of trust and confidentiality
· Empathy for a variety of familial and medical situations
· Ability to respond to rapidly changing situations
· Collaborative work ethic with the ability to motivate and support a diverse constituency
· Ability to connect with people and engage others in the mission of the organization
For full job description and to apply click here