Report & Data Generation

• Assists the full team in proactively providing and communicating data strategically through reports, exports, or
• dashboards to improve organizational excellence
• Support development efforts through prospect research, wealth screening post-import reports, mailings, and
• other projects that are best served by organizational data
• Collaboratively work with leadership to provide reports and scorecards for stewardship metrics per donor
• recognition levels
• Update weekly scorecards for the organization, analyzing any oddities/trends/themes
• Create Power BI reports and train for use from an end-user perspective
• Provide national office data as required (e.g. direct mail donor lists)
• Contribute information for the organization’s Annual Report

Systems Data Steward/Data Integrity

• Serve as “Subject Matter Expert” for customer relationship database, providing support
• Import or batch constituent data from multiple sources, including, but not limited to, daily cash gifts, weekly
• donated (in-kind) gifts, volunteer applications, board prospect/nomination forms, donor wealth screening, job
• applications, and wish child referrals
• Perform ongoing database clean-up: addresses, titles, salutations, genders, relationships, deduping
• Maintain email distribution lists in email platform via export/import
• Partner with volunteer team to maintain their data system (CERVIS)
• Maintain compliance with all data-related Standards of Use set forth by Make-A-Wish America and the
• guidelines established by the Southern Nevada Chapter

IT & Systems Expertise

• Prepare and deliver (or delegate) “Digital Literacy” training to staff
• Serve as the organization’s liaison to the national office for IT
• Evaluates inventory hardware and facilitate requests for upgrades and repairs
• Oversees organization software use (e.g. Smartsheet, Adobe Cloud, Basecamp) for redundancies, cost savings, and efficiencies for staff functions
• Assists department with staff onboarding/offboarding

SOP Oversight & Upkeep

• Oversees organizations Standard Operation Procedures and ensures they are kept up-to-date and relevant

Lead/Manage/Hold Accountable Direct Report

• Leads, manages, and holds accountable the Operations Coordinator to their job responsibilities
• Oversees maintenance and cleanliness of The Wishing Place through the Operations Coordinator, ensuring
• front desk coverage, tidiness, and supply availability
• Ensures coverage of the info@snv.wish.org email address, forwarding inquiries to appropriate staff
• Oversees Wish File Closure process ensuring digital wish files include all necessary paperwork, signatures,
• receipts, and reconciliation to budgets
• Ensure timely recording and batching of all in-kind donations received as part of wish granting. Ensure
• backup supports the valuation
• Reviews and approves daily gift batches for accuracy (cash and in-kind)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; on occasion, climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to lift, up to 25 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.