Responsible for planning and executing wishes within policies and procedures.
Wish Coordination
Be bold, brave, and committed to making eligible wish kids’ one true wish come true
Manage wish granting process from medical approval to closure and maintain accurate and current electronic and hard copy with files in accordance with National and Chapter policies, guidelines, and standards. This includes, but is not limited to:
- Brainstorming, delegating to, and assisting volunteers assigned each wish.
- Communicating with wish families directly by phone and email, in both English and Spanish
- Working with local or national vendors for wish needs.
- Identifying and soliciting in-kind (donated) resources
- Working with other Make-A-Wish chapters to generate travel itineraries.
- Compiling travel itineraries and other wish-required paperwork
- Extensive data-entry in Salesforce database (high attention to detail and accuracy required)
- Translate occasional wish family communication to Spanish.
Create “Humble Request” 1-page reports on wish children for whom you require in-kind or cash resources.
Direct all activities of wish volunteers to ensure impactful wish granting.
Maintain and document communications with wish volunteers and wish families.
Identify and resolve with leadership situations affecting the wish.
Communicate wish information to appropriate constituents.
Share responsibility of 24-hour local wish family emergency line
Identify media-approved wish children to share our organizational results through marketing efforts.
Maintain working knowledge of National policies, guidelines, resources, and National sponsors as they
relate to wish granting.
Familiarization with international, federal, state, local laws and restrictions impacting program delivery, i.e.
travel, transportation, permits and ordinances.
Financial Management
Develop and manage approved wish budgets as defined in chapter policy.
Manage individual credit card transactions, receipts, and reconcile account monthly.
Prepare and submit all in-kind and cash payment requests.
Reconcile cash and in-kind (donated) receipts to wish files within 60 days of wish occurrence.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable.
individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; on occasion, climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to lift, up to 25 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Bachelor’s degree or equivalent event-planning experience
- Excellent time management and organizational skills
- Excellent computer skills required (Microsoft Word, Microsoft Excel)
- Data-entry/customer relationship database experience required.
- Salesforce experience preferred.
- Must possess excellent verbal, written and presentation skills in both English and Spanish
- Must be self-motivated, creative, detail-oriented, and excel in problem-solving skills.
- Able to prioritize and manage multiple responsibilities with minimal supervision. Project management experience a plus
- Ability to deal with sensitive information with a high level of trust and confidentiality.
- Empathy for a variety of familial and medical situations
- Ability to respond to rapidly changing situations.
- Collaborative work ethic with ability to motivate and support a diverse constituency.
- Ability to connect with people and engage others in the mission of the organization in both languages.
For full job description and to apply, please click here to visit our employment page on Paylocity.