Collection of Wish Documentation & Forms

•  Ensures all wish family paperwork is complete and signed (physically or digitally, per critical audit and safety standards) before authorizing a wish to move forward for Concept Approval

•  Ensures consistent program quality by adhering to and implementing National and Chapter wish-granting policies, guidelines, standards, and procedures

•  Provides administrative support to Wish Team as needed

•  Executes wish administrative activities, i.e., “Wishes on a Wire,” pipeline updates, acknowledgments, and wish experience summaries

•  Accepts other duties/responsibilities as assigned by Leadership Staff and Wish Team

Administer Proven Process (Referral to Concept Approval)

•  Executes Welcome Calls to newly-eligible wish families, either directly or through delegation to a trained volunteer, including mailing a Wish Welcome Packet

•  Arranges with wish families, staff, and—as appropriate—trained volunteers, for a wish child’s Discovery visits to determine their wish. This requires a high degree of organization, patience, and strong listening skills to uncover a child’s heartfelt wish

•  Prepares Concept Approval meeting materials, presenting latest wishes discovered to the committee for approval of the wish as envisioned by the wish child

•  Assists with wish intake and other pre-wish duties as needed, including but not limited to managing wish children in Salesforce database and creating digital wish files

Wish Granting (as needed)

•  Coordinates wishes (up to 10% of local and travel wishes – domestic) as needed, annually from concept approval to completion and maintains accurate and current electronic wish files in accordance with National and chapter policies, guidelines, and standards

•  As needed (on a limited basis) responsibility of 24-hour local wish family emergency line

Lead, Manage, and Hold Accountable Volunteers

•  Provide oversight to volunteers executing parts of the proven process (referral to concept approval)

•  Coordinate with volunteers to ensure proper coverage of welcome calls and wish discovery visits

•  Escalate volunteer issues to Volunteer Relations Coordinator as needed

Financial Management

•  Develop and manage approved wish budgets as defined in chapter policy

•  Manage individual credit card transactions, receipts, and reconcile account monthly

•  Prepare and submit all in-kind and cash payment requests

•  Reconcile cash and in-kind (donated) receipts to wish files within 60 days of wish occurrence

Supervision

•  This position reports directly to the Outreach Manager

•  This position leads, manages, and holds accountable volunteers and interns when appropriate to achieve annual goals by providing training, guidance, and direction using MAW policies, guidelines, and procedures