Director of Operations - Make-A-Wish® Southern Nevada

Lead/Manage/Hold Accountable Direct Report

• Leads, manages, and holds accountable the Database & Operations Manager to his/her/their job responsibilities
• Oversee and approve accounts payable entry process, including staff training/access to BillPay online, managing backup on SharePoint, and sending approved/paid invoices to the accounting team for recording
• Oversee organizational data reporting as generated by the Database & Ops Manager
• Maintain compliance with all data-related Standards of Use set forth by Make-A-Wish America and the guidelines established by the Southern Nevada Chapter

Financial Analysis & Support (Accounting Liaison)

• Act as primary contact to accounting team outsourced to the national office
• Analyze, research, and comment monthly financial statements from accounting team for board and senior leadership presentation
• Creates annual Operations Budget (and midyear reforecasts as necessary), monitoring Operational budget-to-actual
• Responsible for all non-payroll financial audit inquiry responses annually
• Oversees internal compliance audit responses when received
• Create Internal Event return on investment (ROI) analysis of revenue, expenses, and staff hours
• Invoice Wish Assists (reconcile receipts and invoice other MAW chapters for expenses incurred on their behalf for wishes granted in Las Vegas)
• Responsible for all non-payroll data & narrative prep for third-party annual tax documentation inquiries (Form 990)
• Organize and oversee biannual time study for classifying staff time for shared expense allocation

Project Management Oversight & Auditing

• Audit the project management governance around all workstreams including, but not limited to: Signature Internal Events (Walk For Wishes, Trailblaze Challenge, Fashion Luncheon), wish-granting (each wish as its own project), events at The Wishing Place (e.g., Volunteer Appreciation, Donor Appreciation evenings), and ad-hoc projects
• Audit project deliverables, timelines, and scorecards, reporting to senior leaders any discrepancies or concerns
• Oversee staff development & training on project management concepts and applicable tools

Human Resources Core Process Oversight

• Oversee and execute Employee Relations recognizing employee events like birthdays, anniversaries, weddings, births, graduations, etc.
• Assist in onboarding/offboarding staff
• Maintain HR document management (background checks, annual Conflicts of Interest)

Credit Card Process Owner (wish & staff cards)

• Responsible for managing chapter credit card process including staff and wish family card ordering, replacement, closure, and troubleshooting
• Review bimonthly staff credit card expense reports for accurate coding, preparing transaction file for journal entry import
• Oversee wish family card process ensuring families have proper information and access for using a credit card on travel wishes